When it comes to accessing information and services, there has been a growing trend nationwide to have a more extensive digital presence and self-service access. SFHSA is at the forefront of providing virtual access for their clients, employers, and service providers.
Using Launchpad, SFHSA has configured many self-service portals, including a subsidized employment program for employers. When an employer hires an SFHSA client and becomes an employee and gets paid, the employer can submit an invoice to SFHSA and be reimbursed for part of the wages. SFHSA found that with employers’ busy schedules, they wanted a way to submit invoices fast and without a lot of red tape. Employers log into Launchpad’s self-service portal, fill out the invoice there, attach the necessary documents like pay stubs, and that’s it. It is automatically routed to the correct department for processing, and they don’t have to do anything else.
The provider portals allow them to view referrals, view client information, and update referrals. Depending on what service is being provided, the referral will automatically show the necessary information and have fields for them to make their updates based on the service. For training services, they can record whether the client attended the training, attendance dates, assessments, training credentials, and any job placements that happened.
For clients, they have access to three self-service portals. One is a job seeker inquiry form, an interest form to let SFHSA know they’d like help finding a job. This is routed to staff who will follow up with them about receiving services. “It’s been very helpful to both our staff and to potential clients,” said Tai. “We’ve noticed a lot of people inquiring at night or on weekends when we may not be in office, so this allows job seekers to reach out right away and not have to wait.”
Another client portal SFHSA is excited to be launching soon, called MyLaunchpad, is aimed towards clients looking for TANF services or receiving TANF services. MyLaunchpad will have a resource center, where clients can view different available services and submit a form to SFHSA’s staff, letting them know they are interested. There will be an additional goal management section for clients receiving services where they can view goals created for them and input the progress they’ve made.