Launchpad Human Services CRM
Human Services CRM
Launchpad Human Services CRM Solution, built natively on Salesforce, is an industry-leading platform for assisting your local community. From food assistance, utility assistance, family help resources, re-entry services, veteran services, tax credit rebates and more, Launchpad can modernize how you operate these programs.
With our Self-service Portals, Case Management, Event Management module, detailed reports and tracking capabilities, Launchpad tracks the participant experience to promote positive outcomes and makes it easy for individuals and families to get the help they need.
Launchpad Self-service Portals are branded, mobile-friendly portals for participants & partners to access the resources and help they need.
Our configurable and customizable portals offer powerful tools such as automated opportunity matching, tracking for plans and goals, the ability to assign tasks to participants, and e-signature for documents. Enhance communication and collaboration with real-time, two-way messaging through the same portal which users access their services.
360° Case Management
Get a 360° view of your clients, enrollments, activities and more across food & housing assistance, technology access, family services, veteran services and more.
With Event Management, you can create and manage events that participants, employers, and service providers can search for and attend in the local area. Use Event Management to track and enroll clients into training events, workshops, job fairs, hiring events, on-the-job training, and on-demand virtual events.
Launchpad’s Human Services CRM automatically matches your clients to programs and jobs they are eligible for, based on relevant data, eligibility, real-time tracking and key records. Our app uses location services to connect clients with providers and resources which are closest.
Within the self-service portal, participants can express interest and be connected to additional resources to meet their needs.
Skills & Job Matching
Accelerate job seeker re-employment using our Job Matching feature. Our system uses client skills collected during the intake process and includes a variety of work-related abilities that may include academic, occupational, vocational, interpersonal and/or communication skills to match job seekers with jobs, and display them on their profile. Job Seekers can also upskill by attending Events and Workshops.
Employers can also post jobs, participate in hiring events, and have any incentives or tax credits easily monitored and measured.
Plans & Goals
Our Plans and Goals functionality creates measurable milestones for participants and job seekers that can then be tracked and monitored.
Goals can be broken down into easy steps that can be sent to the participant or job seeker, and can be viewed on any device, desktop or mobile.
Assessments & ITAs
Helping clients reach their goals often involves outside resources. Launchpad Human Services CRM can create assessment, ITAs, and contract records that can be viewed directly from the client’s profile.
Automated processes can be put into place to make reviews and approvals for contracts and funding a seamless and hassle free process. Launchpad also uses location services to match clients with providers based on their proximity.
Robust Data Tracking
As you and your participant work to advance their goals, Launchpad Human Services helps you track and monitor progress.
Easily share data and reports with stakeholders across organizations to collaborate and track results.
With features including profile notes, emailing and call loggings, task reminders, and activity history tracking, you can monitor the performance of your participant as they complete programs and work towards meeting their needs.
Reports & Dashboards
Our Reporting and Analytics Platform provides access to real-time data and analytics. Communicate your impact to stakeholders through compelling charts, dashboards, & visualizations.