Provider Management
All service and training providers are managed under a unified "Partner" record structure, allowing workforce
organizations to track performance, services offered, referrals made,
and contract status in a centralized system.
Partner Account Record Types
Launchpad enables comprehensive partner relationship
management through configurable account record types. All
service and training providers are managed under a unified
"Partner" record structure, allowing workforce organizations
to track performance, services offered, referrals made, and
contract status in a centralized system.
Training Provider & Service Provider Management
Partner portals give providers access to their own dashboard
where they can manage course offerings, view participant
rosters, upload attendance, and document outcomes. Service
providers can track supportive services, update participant
progress, and manage performance metrics.
Referral Management
Staff can create and track referrals to partner organizations
directly from a participant profile. The referral system
supports assignment to specific partner programs, monitors
referral acceptance or rejection, and documents outcomes
from referred services. Launchpad also supports internal and
external referrals, including tracking for co-enrollment across
organizations.
Performance Reporting &
Compliance
Providers have access to performance dashboards and can
generate reports for contract requirements and audit
purposes. Administrators can monitor provider outcomes,
review service-level benchmarks, and compare partner
performance over time.
Communication & Coordination
Integrated tools support secure messaging, shared case
notes, and document exchange between case managers
and providers. This fosters collaboration while ensuring all
interactions are permission-based and auditable.
Customer Success
Caroline Torosis
Workforce Development
“With Launchpad, we've begun to align our regional partners, so we
can deliver a unified business service experience for industry and
employer customers."
Are you ready to Launch?
Connect with our product experts to arrange a custom demo.
See how our CRM can work in your organization.
