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Los Angeles Hospitality Training Academy
Launchpad

Los Angeles Hospitality Training Academy

LA Hospitality Training Academy (LA HTA) is a nonprofit advancing workforce development in hospitality by training workers for union hotel and service jobs.

Leveraging Launchpad to Streamline Union Career Pathways

Los Angeles Hospitality Training Academy (LA HTA) is a nonprofit dedicated to preparing individuals for sustainable, union-based hospitality careers. Through apprenticeship and pre-apprenticeship programs, LA HTA partners with over 175 employers to connect workers to union hotel and service jobs. As programs expanded, the organization needed a system that could keep pace with growing participant volume, complex training stages, and employer engagement across the region.

LA HTA selected Launchpad's Salesforce-native platform to replace a disconnected setup of standard Salesforce and spreadsheets that had created fragmented data and reporting bottlenecks. The goal was to centralize participant tracking, employer management, and program reporting into a single system that staff could operate without heavy technical support.

Key Products Used

Case Management

With 360 Case Management CRM you can see a full picture of your clients participants activity and progress across all your programs and referrals.

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Business Services

Eliminate the hassle and complexity of spreadsheets and paper forms with a fully automated system that will save staff time and resources.

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The Challenge

Outdated Systems Holding Back a Critical Youth Program

Philadelphia Works was preparing to launch C2L PHL, a large-scale youth employment and work-based learning initiative. But the legacy portal they relied on was not built for this kind of scale.

The previous system only allowed one application per youth. If a program filled up, staff had to manually reassign participants. Applications had to be rebuilt from scratch every year. Clearance checks were slow and disconnected. Time and attendance tracking required multiple workarounds.

Providers and staff struggled with complexity and lack of transparency. Youth participants had to start fresh each cycle with no persistent profiles. As the program's scope grew, the system became a bottleneck rather than a foundation.

The Solution

Modernizing Youth Services with Launchpad

Philadelphia Works chose Launchpad to replace their legacy youth portal. The implementation, led by radianHub, delivered a production-ready system in just a few months that supported a full public launch, processing 5,707 applications in the first four business days.

The Launchpad platform gave youth the ability to rank 3 to 5 program choices, with automated matching based on interest and prioritization logic for vulnerable populations. Document uploads, clearance checks through the Justifacts API, and comprehensive timesheet tracking for stipend and payroll participants were all built into a single, mobile-optimized interface.

Performance testing with real stress loads and extensive User Acceptance Testing with experienced program staff ensured the system was ready for launch day. The result was a consumer-grade experience designed specifically for youth accessibility, running on Launchpad's Salesforce-native infrastructure.

The Results

2,000+

Individuals Trained

175+

Employer Partners

50% Faster

Reporting Efficiency

Unified System

Centralized Data

Reporting time was cut by 50%, freeing staff to focus on direct participant engagement. Employer communication improved through integrated CRM tools, and participants were better matched to union roles, improving long-term retention. Leadership gained real-time visibility into program performance through dashboards that replaced manual report generation.

Customer Success

Adrineh Terantonians

Director of Workforce Development

“Launchpad has everything in one dashboard, and it’s so much easier to look instead of running 
the reports—you can just make those reports to be a dashboard so everybody, when they’re 
logging in, can see the data and information that is necessary to have.”

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