KentuckianaWorks
KentuckianaWorks is the regional workforce development board for the seven-county Louisville area, coordinating career services, training, youth programs, and employer engagement across one connected platform.
Connecting Seven Counties on One Platform
KentuckianaWorks serves as the federally designated workforce development board for Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer, and Trimble counties. The board operates Kentucky Career Centers, sector-based training in advanced manufacturing, construction, and technology, and youth services through The Spot: Young Adult Opportunity Campus. Together with more than 100 employer partners and over 20 funders, the team coordinates career services that placed 996 people in jobs in the most recent program year.
The Challenge
Coordinating a Regional System Across Disconnected Tools
KentuckianaWorks runs a complex regional operation: multiple career centers, sector-based training in six target industries, youth services delivered with Goodwill Industries of Kentucky, and employer engagement across the Louisville metro.
Coordinating that footprint without a unified platform meant case management data lived in one system, employer relationships in another, training records in a third, and partner organizations operated on tools that did not connect. Producing the reports federal funders required, or the labor market analyses that inform sector strategy, meant assembling data across systems by hand.
For a board that has built its national reputation on evidence-based program design and data-driven decision making, that reconciliation work was the bottleneck.
The Solution
Modernizing Regional Workforce Operations with Launchpad
KentuckianaWorks chose Launchpad to unify case management, business services, grants and contracts, and self-service portals on one Salesforce-native platform. The implementation, led by radianHub, connected the data that powers the region's six programs into shared records that staff, providers, and partners all work from.
Job seekers now apply through a dedicated portal with persistent profiles. Employers self-service through their own portal to post roles and manage job orders. Grant funding, contract deliverables, and program spend live in the same platform as the participant records they fund. Real-time dashboards replaced manual data assembly across sources.
KentuckianaWorks staff configure forms, fields, and workflows directly as program requirements change, supporting the board's ability to respond to new state investments and federal initiatives without vendor delays.
The Results
996
People placed in jobs (2024-2025)
3,626
Lives changed across all programs
$1M+
Training funds awarded
100+
The unified platform reduced manual data assembly across systems and gave the board's labor market intelligence team a single source for outcomes reporting. Six programs now operate from shared participant records, from the Kentucky Career Center to Code:You, Kentuckiana Builds, Reentry Works, After the Tassel, and The Spot. Self-service configuration lets staff modify forms and workflows as funding streams and program requirements change, without waiting in a vendor queue.
Customer Success
Michael B. Gritton
Executive Director, KentuckianaWorks
“The 10 WIBs in Kentucky got the State Legislature to invest in us as a group. Each of my 9 WIB colleagues and their teams log and report data in Launchpad, which lets us roll up real-time reports any time we're headed to the State Capitol."
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